We're Here to Help
Have questions? We've got answers! Below, you'll find the most commonly asked questions about our services. If you need more help, don't hesitate to contact us.
Can W.I.L.E.S. manage our facility's consumable supplies?
Absolutely! We oversee inventory and ordering for essentials like soap, toilet paper, and various office supplies. Our clients often benefit from cost savings of up to 20% through our management services.
Are the cleaning agents used effective against COVID-19?
Yes, we utilize medical-grade disinfectants proven to rapidly eliminate COVID-19 and other pathogens. For comprehensive coverage, we offer electrostatic disinfecting services that reach even the most challenging areas.
Does W.I.L.E.S. provide air duct or fire restoration cleaning services?
No, our focus is on a broad range of janitorial services; however, we do not offer air duct cleaning or fire restoration services at this time.
What is included in your office cleaning services?
Our comprehensive office cleaning services include dusting and sanitizing surfaces, vacuuming and floor care, restroom cleaning and supply restocking, electrostatic disinfection for high-touch areas, and trash removal and facility upkeep.
How do you handle sensitive environments like medical offices or high-security facilities?
Our staff is specially trained in medical-grade sanitation and secure facility protocols. We comply with OSHA, CDC, and HIPAA regulations to maintain sterile, safe, and confidential environments.
Do you provide cleaning services outside of regular business hours?
Yes! We offer flexible scheduling, including evening, weekend, and after-hours cleaning, to minimize disruptions to your business operations.
How do you ensure quality control in your cleaning services?
Our team follows a detailed cleaning checklist, conducts regular inspections, and ensures all tasks meet our “Spotless and Secured” standard for every service.
What cleaning products do you use? Are they eco-friendly?
Yes! We use hospital-grade disinfectants, eco-friendly solutions, and industry-approved cleaning products to ensure a safe and sanitary environment.
Do you offer one-time cleaning services or only recurring contracts?
We provide both one-time deep cleaning services and recurring janitorial plans tailored to meet the needs of your business.
What types of businesses do you provide cleaning services for?
We offer commercial cleaning and janitorial services for offices, medical facilities, warehouses, retail stores, schools, and more across Hagerstown, MD, Chambersburg, PA, and surrounding areas.
Staff-Related Questions
Learn more about our dedicated staff, hiring process, and training standards. Whether you're interested in joining our team or looking for trusted professionals to maintain your facility, find answers to common questions about our employees, qualifications, and company policies.
What happens if a cleaning technician is unavailable for a scheduled service?
We have a support team familiar with your facility to ensure seamless coverage, maintaining our commitment to consistent service quality.
Does your staff wear uniforms during cleaning services?
Yes, all our cleaning technicians wear uniforms prominently displaying the W.I.L.E.S. logo while on duty in your building.
Are background checks conducted on your cleaning staff?
Yes, all our cleaning technicians undergo comprehensive nationwide background checks and sign confidentiality agreements to ensure the security of your facility.
How is your cleaning staff trained?
Our cleaning technicians participate in a 30-day, one-on-one training program led by an experienced coach. This training ensures they fully understand safety protocols, cleaning responsibilities, and the specific security requirements of your building.
General Questions
Find answers to the most common questions about our services, policies, and how we can assist you. Whether you're curious about our process or need help getting started, we’ve got you covered.
How does W.I.L.E.S. ensure consistent cleaning quality?
At W.I.L.E.S. Commercial Cleaning, Inc., we recognize the importance of maintaining a clean and secure facility. Our proprietary cleaning methodology guarantees consistent and thorough results with every service. Should any issues arise, our team addresses them promptly and professionally.
How do I schedule a cleaning service?
You can call us at (301) 791-0876 or fill out our online contact form to schedule a service or request a free quote.
What areas do you serve?
We provide commercial cleaning and janitorial services in Hagerstown, MD, Chambersburg, PA, and surrounding areas, including businesses in Washington County, MD, and Franklin County, PA.